RIVAY DELIVERY
Worldwide shipping with tracking. Available methods and charges are confirmed at checkout.
At Rivay, we offer worldwide shipping with tracking. Available shipping methods and shipping charges, if any, will be shown at checkout.
Estimated Delivery Times
Business days exclude weekends and public holidays.
Delivery times are estimates rather than guaranteed delivery dates. Customs clearance, carrier delays, severe weather, peak shopping periods, and other circumstances outside our control may occasionally extend delivery times.
In-Stock Items
Most Rivay products are available and ready for fulfillment.
Standard delivery for in-stock products typically takes 9–18 business days.
For eligible in-stock products, Express Shipping may be available for an additional charge and typically reduces the estimated delivery time to 5–8 business days.
Express Shipping availability and pricing will be displayed at checkout where available.
Pre-Order Items
Products marked “Pre-Order” require additional preparation time before shipment.
Unless otherwise stated on the product page, pre-order products typically arrive within approximately 19–30 business days from the date of purchase.
If a product has a different estimated availability or delivery date, the information shown on that product page will take priority.
Orders Containing Both In-Stock and Pre-Order Items
If your order contains both in-stock and pre-order products, the order may be shipped together once all items are ready.
In some cases, Rivay may choose to ship items separately. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
If you need an in-stock product urgently, we recommend placing it as a separate order from pre-order products.
Tracking Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address provided at checkout.
Please allow some time for the carrier's tracking system to update after you receive your tracking number.
Tracking activity and delivery estimates shown by the carrier are provided by the carrier and may change during transit.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error, contact us at service@heyeeculture.com as soon as possible. We will try to update the address if the order has not yet entered fulfillment, but changes cannot be guaranteed once processing or shipment has begun.
Rivay is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Duties, Taxes & Import Charges
International shipments may be subject to customs duties, import taxes, VAT, sales tax, brokerage charges, or other government-imposed fees, depending on the destination and applicable law.
Where applicable, certain taxes or duties may be calculated and collected at checkout.
If duties, taxes, or import charges are not expressly shown as prepaid or included at checkout, additional charges may be assessed by customs authorities or the carrier before or upon delivery. Unless otherwise stated, these charges are the responsibility of the recipient.
Customs rules and tax rates vary by destination and may change from time to time. Rivay does not control charges imposed directly by customs authorities, governments, or carriers.
For U.S. customers, applicable sales taxes and import-related charges may be calculated or assessed in accordance with current federal, state, and local requirements.
Customs Clearance
International orders may be subject to customs inspection or clearance.
Customs processing can occasionally cause delays beyond the estimated delivery window. Rivay cannot guarantee the timing of customs clearance.
Customers are responsible for providing any information reasonably requested by customs authorities or carriers for delivery of their order.
Refusing to pay applicable duties, taxes, customs charges, or other import fees does not automatically entitle an order to a refund. Please refer to our Returns & Exchanges Policy for further information.
Delivery Delays
Although most orders arrive within the estimated delivery window, occasional delays may occur.
Delays caused by carriers, customs authorities, weather, transportation disruptions, public holidays, force majeure events, or other circumstances outside Rivay's reasonable control do not automatically qualify an order for cancellation or refund, except where required by applicable law.
If your shipment is significantly delayed, please contact us at service@heyeeculture.com, and we will help review the available tracking information.
Lost or Damaged Shipments
If your package appears to have been lost in transit or arrives materially damaged, please contact us promptly at:
Please include your order number and, for damaged shipments, photographs of the product and packaging where possible.
We will review the circumstances and provide an appropriate resolution in accordance with our Returns & Exchanges Policy and applicable law.
Questions?
For any questions regarding shipping or an existing order, please contact:
Rivay
Heyi Culture Limited
Email: service@heyeeculture.com