We’re here to help with your RIVAY jewelry, from choosing a piece to caring for it after it arrives.
Get in touch
For questions about products, orders, shipping, returns, or jewelry care, please email us at:
How can we help?
- Order support: Please include your order number and the email address used at checkout.
- Product questions: Share the product name or link and let us know what you would like to know about its materials, size, or care.
- Returns or item concerns: Include your order number, a brief description, and clear photos where helpful, so we can review your request.
- Business & press enquiries: Tell us a little about your company or project and the best way to reach you.
We’ll get back to you as soon as possible. Please do not include payment card details or other sensitive information in your email.
Company information
Heyi Culture Limited
ROOM 1009 10/F FRONT BLOCK,
MING SANG INDUSTRIAL BUILDING,
19 HING YIP STREET KWUN TONG,
HongKong